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1. The Image of Vietnam as a Tourism Destination for Malaysian Tourists / by Dang Hong Loi. Publication: [S.I.] : Canadian Center of Science and Education, 2014 . 8 pages , This article is accessible via login:- username: library.cityu@city.edu.my password: library2017 | The main objective of this study is to finding the images of Vietnam tourism destination perceived by Malaysian tourists. The study based on replies to 599 questionnaires and the secondary data. The Structure Equation Modelling was employed to identify the relationship among the variables. The result of Confirmation Factor Analysis (CFA) shows the beneficiary images of Vietnam including of “interesting history and rich culture” “delicious cuisines and friendliness”. The negative images in Vietnam consists of poor transportation, poor infrastructure and cleanliness problems that challenges to tourism Vietnam destination. The study may be interesting to destination marketers, Vietnam Government and Travel Companies, especially for those developing destinations which intend to differentiate themselves from others country. Date: 2014 Availability: Items available: City University College Main Library (1),

2. Transnational doctoral education: an Asian focus by Selvanathan,Anthony Publication: Australia Southern Cross University Press 2012 , This article is accessible via login:- Username : library.cityu@city.edu.my Pasword : library2017 Date: 2012 Availability: Items available: City University College Main Library (1),

3. Structural Equation Modeling of E-Service Recovery Satisfaction and Customer Retention in the Airline Industry in Malaysia / by Al-Jader, Rafah A. Publication: [S.I.] : Canadian Center of Science and Education, 2015 . 16 pages , This article is accessible via login:- username: library.cityu@city.edu.my password: library2017 | In the age of the internet, customer retention has become a crucial element in firms’ survival. Losing customers to competitors in the e-context is a constant threat, as the potential for this loss is ‘only a click away’. The current study suggests two new constructs, accumulative trust and digital commitment as customer determinants appropriate for the online context. This study aims to investigate the effect of three customer determinants (accumulative trust, customer perception of feedback and digital commitment) on customer retention, focusing on the role of e-service recovery satisfaction as a mediator in these relationships. The investigation is in the context of the Malaysian Airline industry in general. Quantitative methodology was adopted using a self-administered questionnaire as the tool for data collection. The unit of analysis was Malaysian passengers who travel with different local airlines and who faced service failures. Structural equation modelling (SEM) was employed to analyse the data. The findings confirmed that e-service recovery satisfaction has a mediating influence on the relationships between accumulative trust and digital commitment and customer retention. Date: 2015 Availability: Items available: City University College Main Library (1),

4. Development of Framework for the Image of Vietnam as a Tourism Destination for Malaysian Tourists / by Dang Hong Loi. Publication: [S.I.] : Researchers World, 2014 . 10 pages , This article is accessible via login:- username: library.cityu@city.edu.my password: library2017 | Consider the importance of the tourism industry, this study investigates the image of Vietnam as a tourism destination for Malaysian tourists by analysing and identifying various Malaysian travel guidebooks and brochures as well as finding an importance of performance analysis based on a set of attributes. Field studies of survey design will be used, hence, the variables under investigation and interview questionnaire design will be observed under natural research setting. The sample of the study consists of all the present individual Malaysian tourists travel to Vietnam and haven‟t travel to Vietnam. Both descriptive and inferential statistic will be employed in analysing the data that to be collected by using open-ended questions and multiple choice questionnaires. The studycontributes theoretically and practically by examining deeper understanding the Vietnam‟s image as a destination among Malaysian tourists. Date: 2014 Availability: Items available: City University College Main Library (1),

5. Public Development Sustainability Values: A Case Study in Sepang Malaysia = Menilai Ciri Kelestarian Nilai Pembangunan Masyarakat di Malaysia: Satu Kajian Kes di Sepang Malaysia by Rabiatul Jannah Mohamad Publication: Malaysia Universiti Kebangsaan Malaysia 2017 . 14pages , This article is accessible via login:- Username : library.cityu@city.edu.my Pasword : library2017 Date: 2017 Availability: Items available: City University College Main Library (1),

6. An Empirical Study on the Mediating Effect of E-Service Recovery Satisfaction on the Achievement of Customer Retention in the Airline Industry in Malaysia / by Al-Jader, Rafah A. Publication: Malaysia : City University of Science and Technology, 2015 . 8 pages , In the era of Internet and the accelerating rate of using the e-context as a marketing tool by widerange of companies, customer retention becomes a crucial element in firm’s survival. Losing customers tocompetitors in e-context is a constant threat as it is a click away .The current study aims at at investigating the influence of five customer factors namely; E-Trust, Prior Experience, Customer’s Perception of Feedback, E- Loyalty and Digital Awareness on Customer Retention. The study has investigated whether E-Service Recovery Satisfaction (E-SRS) has a mediating role on these relations in Airline Industry in Malaysia. A questionnaire is designed as a data collection tool. The unit of analysis is Malaysian passengers who used the local Airlines and faced a service failure. Sequential Equation Modeling is employed to analyze the data collected using closed-ended multiple choice questionnaire. | This article is accessible via login:- username: library.cityu@city.edu.my password: library2017 Date: 2015 Availability: Items available: City University College Main Library (1),

7. Comparison of solar dryer and solar-assisted heat pump dryer for cassava /   Publication: [S.I.] : Elsevier Ltd., 2016 . 8 pages , This article is accessible via login:- username: library.cityu@city.edu.my password: library2017 | The performance of a solar dryer (SD) and a solar-assisted heat pump dryer (SAHPD) for drying of cassava chips have been investigated. The SD and SAHPD decreased the mass of cassava from 30.8 kg to 17.4 kg within 13 and 9 h at average temperatures of 40 C and 45 C, respectively. The moisture content of cassava decreased from 61% (wet basis) to 10.5%, with a mass flow rate of 0.124 kg/s. The average thermal efficiencies were 25.6% and 30.9% for SD and SAHPD respectively. The average drying rate (DR) and specific moisture extraction rate (SMER) were 1.33 kg/h and 0.38 kg/kW h, respectively, for SD as well as 1.93 kg/h and 0.47 kg/kW h, respectively, for SAHPD. The pick-up efficiencies varied from 3.9% to 65.8% and 15.9% to 70.4% for SD and SAHPD, with average values of 39.3% and 43.6%, respectively. The average solar fractions were 66.7% for SD and 44.6% for SAHPD. The coefficient of performance of the heat pump ranged from 3.23 to 3.47, with an average of 3.38. Date: 2016 Availability: Items available: City University College Main Library (1),

8. DOCTORAL RESEARCH: ACHIEVEMENTS AND REALITIES by James CL Nga Publication: Australian Southern Cross University 2010 , This article is accessible via login:- Username : library.cityu@city.edu.my Pasword : library2017 Date: 2010 Availability: Items available: City University College Main Library (1),

9. An Empirical Testing of Managerial Competencies of Industrial Managers in Sichuan Province of China /   Publication: [S.I.] Asia Institute of Advance Research and Studies, 2012 . 11 pages , This article is accessible via login:- username: library.cityu@city.edu.my password: library2017 | Facing the increasingly fierce talent war in China, especially the competency of mid-level managers mismatches between demand & supply what’s vital for modern companies to win in newly developing period is becoming more and more prominent, To meet this end, the study was to construct a valid and reliable instrument to determine the core managerial competencies demanded to mid-level managers in Sichuan, China. The 120 respondents involved in this research from 7 industries, consisted of different nature of business. Based on the former theory,” A managerial competency model" (Hellriegel et al., 2008) was chosen to be research mode. SPSS17.0 software was used to make lots of statistical analysis. The findings of this study will identify the critical competencies for the managing effectively of mid-level managers in Sichuan context. Implications for future research and practices are also discussed. This study would contribute to fill the gap in the literature. Date: 2012 Availability: Items available: City University College Main Library (1),

10. Robust Corrective and Preventive Action(CAPA)   Publication: Malaysia City University College of Science and Technology 2011 . 5 pages. , This article is accessible via login:- Username : library.cityu@city.edu.my Pasword : library2017 Date: 2011 Availability: Items available: City University College Main Library (1),

11. An Extended Method for Recognition of Broken Typewritten Characters Special Reference to Tamil Script by Nirase Fathima Abubacker Publication: Malaysia City University College of Science & Technology 2011 . 6 pages. , This article is accessible via login:- Username : library.cityu@city.edu.my Pasword : library2017 Date: 2011 Availability: Items available: City University College Main Library (1),

12. EXAMINING A THEORY OF PLANNED BEHAVIOR (TPB) AND TECHNOLOGY ACCEPTANCE MODEL (TAM) IN INTERNETPURCHASING USING STRUCTURAL EQUATION MODELING by Ilham Sentosa, Publication: [s.l] Researchers World 2012 . 1 page , This article is accessible via login:- Username : library.cityu@city.edu.my Pasword : library2017 Date: 2012 Availability: Items available: City University College Main Library (1),

13. A Conceptual Development of the Mediating Role of E-Service Recovery on the Relationship between Customer Determinants and Customer Retention's in the Airline Industry in Malaysia (A Structural Equation Modelling Approach) / by Al-Jader, Rafah A. Publication: Malaysia : City University of Science and Technology, 2016 . 6 pages , This article is accessible via login:- username: library.cityu@city.edu.my password: library2017 | As Internet become a vital element in everyday life and as the rate of using the e-context as a marketing tool by companies is growing, customer retention becomes an essential element in firm’s survival. Hence, losing customers in e-context is a continuance threat for companies that need to be addressed. The current study is aiming at at examining the effect of five customer determinants, namely; E-Trust, Prior Experience, Customer’s Perception of Feedback, E-Loyalty and Digital Awareness on Customer Retention. In addition, the study will investigate the role of E-Service Recovery Satisfaction (E-SRS) as a mediating variable in these relations in the context of Airline Industry in Malaysia. The data collection tool is a self-administrate questionnaire. The sample is Malaysian passengers who used the faced a service failure during using local Airlines. Structural Equation Modelling is utilized to analyze the collected data. Date: 2016 Availability: Items available: City University College Main Library (1),

14. BIVARIATE FLOOD FREQUENCY ANALYSIS OF SUNGAI LUI CATCHMENT IN MALAYSIA USING ARCHIMEDEAN COPULAS   Publication: Malaysia City University College 2017 . 5pages , This article is accessible via login:- Username : library.cityu@city.edu.my Pasword : library2017 Date: 2017 Availability: Items available: City University College Main Library (1),

15. Wudu’ Workstation Design for Elderly and Disabled People in Malaysia’s Mosques /   Publication: Petaling Jaya, Malaysia : City University College of Science and Technology, 2016 . 11 pages , This article is accessible via login:- username: library.cityu@city.edu.my password: library2017 | Background: Ablution area is one of the facilities used by most Muslims in all categories. There are numbers of de- sign guidelines for praying facilities but lack on ablution area specification. Therefore, this study was conducted to design an ergonomic ablution area for the Muslim‟s disabled and elderly based on their preferences and anthropometric dimension. Methods: Kano questionnaires and user evaluation form, was used to investigate the preferences of elderly and dis- abled in ablution area to 20 respondents at Masjid Bulat, Petaling Jaya and Masjid Kampung Kerinchi,Pantai Dalam, Kuala Lumpur in 2015. Anthropometric dimension of elderly and disabled people was measured. Besides, dimensions of two existing ablution units at selected mosques were evaluated using „Ablution Unit Dimension Evaluation‟ form. Results: New ablution area design was developed based on elderly and disabled people anthropometric dimension and user preferences as well as user satisfaction survey. This study can be considered as preliminary study for the development of ergonomic ablution unit design. Conclusion: It is hoped that the findings and recommendations from this research will be referred by the stakehold- ers to determine the best solution to increase the level of comfort and accessibility for elderly and disabled at mosques in Malaysia. Date: 2016 Availability: Items available: City University College Main Library (1),

16. Teacher-Child Interaction During Mathematics Activities in a Preschool Class / by Norela Mohamed Shah. Publication: [S.I.] Atlantis Press, 2017 . 6 pages , This article is accessible via login:- username: library.cityu@city.edu.my password: library2017 | This studies examines the interaction between two preschool teachers and six years old children from two different classes during Mathematics activities. This paper describes what happens when the teachers and children interact and how the interactions help develop the process of learning Mathematics in class. According to Vygotsky theory, the Zone Proximal Development, explains whether a child can perform and accomplished better with the support or guidance from an older child, peer or an adult. Learning is said to occur during this collaborative interaction and dialogue. The data is captured through observation, using video recording during the Mathematics activities in class. A purposeful sampling of children and their Mathematics teachers were selected from each class. Date: 2017 Availability: Items available: City University College Main Library (1),

17. The study of significant strategies for finance shared service centres in Malaysia by Pereira ,Dawn Gabrielle Publication: Malaysia City University College of Science and Technology 2016 . 2 p. , This article is accessible via login:- Username : library.cityu@city.edu.my Pasword : library2017 Date: 2016 Availability: Items available: City University College Main Library (1),

18. Impact of Ren Min Bi (RMB) appreciation on the development of industry in China by Pang Hulei Publication: Malaysia City University College of Science and Technology 2016 . 2 p. , This article is accessible via login:- Username : library.cityu@city.edu.my Pasword : library2017 Date: 2016 Availability: Items available: City University College Main Library (1),

19. A study of consumers` buying decisions towards Online Shopping in China by Yin Xin, Chen Publication: Malaysia City University College of Science & Technology 2016 . 2 p. , This article is accessible via login : username : library.cityu@city.edu.my password : library2017 Date: 2016 Availability: No items available:

20. Credit card security and E-payment by Sreenasan a/l Ganesan Publication: Malaysia City University College of Science and Technology 2016 . 2 p. , This article is accessible via login:- Username : library.cityu@city.edu.my Pasword : library2017 Date: 2016 Availability: Items available: City University College Main Library (1),

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